Privacy Policy

Who We Are
Lojimax operates through the following legal entities. Depending on where you’re located and how you interact with us, one or more of these may act as data controller for your personal data.
Turkey (Factory & HQ) — data controller for TR customers, dealers, employees and website visitors by default Lojimaks Radyatör Isıtma Soğutma Sistemleri Sanayi Ticaret A.Ş. Akalan Mah. 1548 Sk. No: 1/1, Kemalpaşa, İzmir, 35730, Türkiye

[email protected] · +90 232 700 02 24

United Kingdom — data controller for UK customers and site visitors LOJIMAX UK LTD 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
[email protected]

Germany / EU — data controller for EU customers and site visitors Alrad Design Heizkörpersysteme GmbH Zimmerstr. 26, 10969 Berlin, Germany · Südstraße 48, 44625 Herne, Germany
[email protected]

Canada — data controller for Canadian customers and site visitors Lojimax Canada 1569 Hunter St North, North Vancouver, BC V7J 1H4, Canada
[email protected]
What Personal Data We Collect
  • Contact & enquiry forms (site-wide, distributor, architect/consultation forms): name, company, phone, email, country/region, message content
  • B2B portal accounts: name, company, login credentials, order history, pricing tier, shipping addresses
  • Career applications: name, contact details, CV/resume content, department of interest, city/region
  • Newsletter sign-up: email address
  • Technical data: IP address, browser/device information, cookies (see Cookies section)
Legal Basis for Processing
  • Contract performance — processing your order, managing your B2B account, responding to a quote request
  • Legitimate interest — improving our website and services, direct marketing to existing customers where permitted
  • Consent — newsletter sign-up, non-essential cookies
  • Legal obligation — tax, customs and export documentation requirements
How Your Data Is Used

To respond to enquiries and quote requests; process and fulfil B2B orders; manage distributor and career applications; send requested newsletters; and maintain the security and functioning of our website and portal.

Data Sharing

We may share personal data with:

  • Authorised dealers and distributors, where necessary to fulfil an order in your region
  • Our B2B portal service provider
  • Payment processors and logistics/shipping providers
  • Professional advisers (legal, accounting) where required
  • Regulators or authorities where legally required

We do not sell personal data.

International Transfers

As a group with entities in Turkey, the UK, Germany and Canada, personal data may be transferred between these countries — for example, an enquiry submitted on the UK site may be handled by the Turkey-based production or export team.

Your Rights

Depending on your location, you may have the right to: access your data, request correction, request deletion, object to or restrict processing, request data portability, and withdraw consent at any time. To exercise these rights, contact the relevant entity above, or our data protection contact below.

Cookies

This site uses cookies to operate and improve the browsing experience. For details on the specific cookies used and how to manage your preferences, see our cookie policy

Contact for Data Protection Queries

[email protected]