Lojimax B2B Warranty, Return & Cancellation Terms
1. Scope and Parties
These terms apply to B2B sales between Lojimax Radyatör Isıtma Soğ. Sistemleri San. Tic. A.Ş. (“Seller”) and commercial buyers (“Buyer”). By placing an order, the Buyer accepts these terms in full and confirms they are acting as a merchant, not a consumer — meaning Turkey’s Consumer Protection Law (No. 6502) does not apply.
2. Orders, Confirmation & Delivery
Orders are placed in writing or electronically and become binding once confirmed by the Seller. Delivery is available DAP (delivered at place), EXW (ex-works), or via the Buyer’s own carrier. Cancellations or changes after dispatch require Seller approval.
3. Warranty Terms
Decorative aluminium radiators, towel warmers and accessories carry a 5-year warranty against manufacturing defects, starting from the delivery date. Warranty claims require proof of purchase or a warranty document; free repair or replacement is provided within the warranty scope.
4. Warranty Exclusions
- Installation by unauthorised persons or companies
- Use contrary to the installation/user manual
- Damage from transport, drops or impact
- Damage from freezing, extreme temperature, or external factors
- Use of chemicals, acids, salts or abrasive cleaning agents
- System water outside the required chemical range (pH 7.0–8.5; total hardness ≤ 20°dH / ≈360 ppm CaCO₃; chloride ≤ 50 mg/L; only heating-system-specific inhibitors permitted)
- Normal wear, corrosion, or cosmetic surface changes
Warranty applies only to closed-loop (sealed) heating systems.
5. Returns & Exchanges
Manufacturing or material defects must be reported in writing within 7 business days of delivery. No return may be shipped without prior Seller approval. Returned products must be unused, uninstalled, and in original, complete packaging. Approved refunds or exchanges are processed within 10 business days of the product’s return to the Seller. Return shipping costs are borne by the Buyer unless otherwise agreed.
6. Non-Returnable Products
- Custom size, colour or finish orders
- Used, installed or damaged products
- Opened or installed accessories
- Products sold under special campaign or project pricing
7. Repair Process
Defective products under warranty are repaired or replaced within 30 business days of reaching the Seller; repair time is added to the remaining warranty period. If repair isn’t possible, an equivalent new product is provided.
8. Limitation of Liability
The Seller is not liable for damage from incorrect installation, system faults, misuse, or external factors, nor for indirect losses, lost business or lost profit. Product performance depends directly on correct installation, appropriate system pressure and system water quality.
9. Jurisdiction
Any dispute arising from these terms falls under the jurisdiction of İzmir Courts and Enforcement Offices.
10. Effective Date
These terms take effect on their publication date and remain valid until revised. Lojimax reserves the right to amend these terms.
